Politica de rambursare

1.       Commitment to Specifications and Warranty

dijoya.com is committed to providing accurate and comprehensive specifications for every product displayed on our website. All showcased products are sourced, and their shipping is guaranteed, through our verified network of suppliers and manufacturers to reach you directly from the source with the highest quality.

2.       Nature of the Contract

Upon completing the purchase process and paying the price, the contract is considered a binding agreement to provide the product with the exact specifications mentioned on the item's page. Accordingly, dijoya.com is committed to delivering and fulfilling the product within the specified shipping and delivery timeframe.

3.     Shipping and Delivery Policy

We commit to delivering products to your specified address within the timeframe determined by the shipping company after confirming the order date. In the event that shipping exceeds the maximum declared period on the website, the customer has the right to cancel the order and receive a full refund of the amount paid.

4. Refund Policy

  • Cases for a Full Refund: dijoya.com commits to issuing a full refund to the customer only in the following cases, without requiring product return procedures:
    1. If the product arrives damaged or defective due to a manufacturing defect or as a result of shipping operations.
    2. If the product does not match the displayed specifications or if there is any substantial discrepancy from the description mentioned on the website.
    3. In the event of exceeding the maximum declared shipping period and the customer wishes to cancel the order.
  • Returns Due to Change of Mind: Under consumer protection regulations, you have the right to change your mind and return your order within 14 days from the day you receive your items.

1-Important Conditions: The product must be unused, unaltered, and in its original packaging.     The customer is fully responsible for paying the return shipping costs to our international fulfillment center. Shipping costs are non-refundable. You must contact our customer support team first to receive the authorized return address before shipping the item back.

2-Please do not send your purchase back to the manufacturer. All returns   must be authorized  by our support team, who will provide you with the correct return shipping address.

  • Refund Method: Upon approval of the refund request and its alignment with the conditions above, refunded amounts will be automatically reversed to the original payment method used by the customer during the purchase. Refunds cannot be transferred to any other account or payment method.

5. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order and request a full refund within 14 days, for any reason and without a justification. To qualify for this refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to process the refund.

  6. Full Liability and Product Quality Guarantee

dijoya.com is the primary and sole party liable to the customer for the product's quality, its full     conformity with the specifications, and its safety until it reaches you. In the event that any of the above refund conditions are met, we bear full responsibility, and your request will be processed, returning the full amount to you immediately according to our approved mechanism.